Return & Refund
Thank you for shopping with Us.
The following terms are applicable for any products that you purchased with Us.
Returns & Refund:
Crowdemart has a no questions asked return policy. We might request you to share an image of your product/s. For your order to qualify as a return or exchange:
- Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- You must raise a return request by emailing us on email@example.com within 48 hours of receipt of your order
- Product packaging, labels & tags must not be tampered with
- Product must be in perfect condition
- Non Returnable items such as food items, Gift cards, some health and personal care items, Those items where expiry is over, The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Refunds will only be processed for damaged or defective products in the form of store credit. Please note that the shipping charge where applicable will not be refunded.
- For prepaid orders, in case of order cancellations or orders that go to abandoned cart, refund will be processed back to the same payment method via the payment gateway. Timeline for same would be 5-7 working days.
- You are responsible for the cost and risk of returning the Goods to Us, should be dispatched within 48 hours after the return request is raised and packed securely to prevent any damage during transit. We cannot be held responsible for Goods damaged or lost in return shipment.
- We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.
Crowdemart reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.
Crowdemart is currently shipping all over India. All our products are shipped out between 2 – 10 working days depending on the products. Crowdemart will ensure delivery in the earliest possible timeframe.
- Shipping charge depending on parcel weight and location
Cash On Delivery:
- COD available for order above Rs. 499/-.
- Shipping charges depending on parcel weight and location.
- In case your pin code is not serviceable
- You cannot open the box without making the payment at the time of delivery
- If the product or packaging has been tampered with, do not accept the order
- No credit/debit cards are accepted at the door under the Cash on Delivery method
How do I know if my area is serviceable or not? Can I opt for Cash On Delivery payment in my area?
If you want to know whether your area is serviceable or not, you can call us on +91 9409662303 (between 11:00am - 7:00pm, Monday - Friday) or email us at firstname.lastname@example.org and provide your PIN code. We will inform you within 24 hours.